A. For an email support order:
- If you pay and order support on Monday morning before 9 A.M EST , someone in customer support will answer you on, or before Wednesday no later than Thursday of the same week. If you want to speed things up, you may follow up with an email to support letting them know you have submitted an order for support and provide your Plugin environmnet information and a brief explanation of your issue.
- If you order and Pay for support on a Friday, realize that we are on the east coast. If the support request comes in at 4 PM EST (which is 1PM Pacific time), do not count that Fri,Sat/Sun. The clock would start ticking Monday for a 3 Biz day email query and an acknowledgement of your paid support or a reply , if you have already provided the info concerning your issue, a reply would be forthcoming on or before Wed the following week.
Continue reading “Q. I paid for email support what happens next?”
A. If you need to download an earlier version of the WordPress StoreLocator Plus developer plugin, go to the WP developers plugin directory. Select the version you need , download.
You should always back up your site before updating to avoid issues that can occur , especially if you have not been updating your site on a regular basis. We recommend JetPack.
You may also want to check out this article:
Downgrading Store Locator Plus
A. The latest update to the base plugin normally appears in your WordPress site Plugin menu for auto update. The latest version of the core SLP plugin is always available to download for free from the WordPress Store Locator Plus plugin directory. You will also find the system requirements, changelog, description of the product, and other links in the WordPress Store Locator Plus directory. To check your version against what is currently available please see the site home page under Support/Versions
The most common issue is that there were updates in Store Locator Plus, WordPress, a non-Store Locator Plus plugin, or your theme that may be interacting with and breaking Store Locator Plus.
Update Your Store Locator Plus Add Ons
The first step should always be to check the Store Locator Plus versions page and make sure you are running the latest version of your Store Locator Plus plugins. There is often a free upgrade to a newer version of a Store Locator Plus add on that works with the current release of the base plugin.
Continue reading “Q: I am receiving error messages and something isn’t working the way it used to, what is wrong?”
A: Updates to version 4.5.07 and above of Store Locator Plus disabled ProPack and Tagalong due to some coding changes. Any add-ons that are not compatible with the version of the base plug-in you have installed will automatically be disabled to prevent your site from inadvertently crashing. This is not an auto update , you need to log into your account: Go to “MY Account” on Store Locator Plus.com and re-download the effected add-on. There were some major changes to SLP that moved functionality to the add-on to improve efficiency. Not sure what versions are available? Check StorelocatorPlus.com versions
You may see a note that a newer version has been combined with Power. (See Legacy replacements) If you decide to update to Power you may request request a coupon to offset your costs . Provide an order number or name and email us at support.