Pro Pack Features
If you want to keep the legacy add-on, ProPack, do not upgrade the base plug-in to version 4.8. All individual $30-$50 legacy add-ons have been phased out over the past 2 years. Please follow the SLP news feeds for important information.
Remember, upgrades are optional. We do not auto-update the way WordPress has in the past. When you purchased the Pro Pack from Charleston Software Associates you purchased a product that does A,B, and C for $X. Those features do not go away and will work with the version of the core plug-in that was available at the time of your purchase. Remember updating to SLP version 4.8. is optional. If you already updated, you can downgrade the base plug-in to an earlier version (see documentation about downgrading and the steps you should take beforehand) or upgrade to the Power add-on.
You do not need to update the base plug-in unless you want the smart options capability in the newer add-ons using current technology that is more efficient and will use less of your server overhead. If there is a bug or a security patch needed those will be made as part of the regular service. The last stable version of ProPack worked with SLP version 4.7.11 but we could not continue to update ProPack without re-wrtiting a major piece of code, alternatively, those ProPack features (and more) already exist within the Power add-on. It was not efficient to continue to maintain two separate blocks of code to do the same job. Compatibility with other plug-ins, or with newer versions of the base plug-in, or your theme are not guaranteed in “perpetuity”. We endeavor to keep the plug-in and add-ons relevant and working smoothly, updates are needed occasionally.
As a side note: Website Developers who are providing a service to customers often tell us their customers upgraded without checking with them first.
Please remind your customers to read warnings, news posts, release specifications, change logs, and upgrade notes BEFORE hitting the update now button. Upgrading just for the sake of upgrading is not really a great idea on a production server. In fact it is a very bad idea! Production servers are meant to be stable. Ask them to stop upgrading their live production servers and require them to use a back-up service such as Vault Press or Jet Pack. You might mention they should hire an experienced site administrator if they want a stable and secure site.
Alternatively, take the worry out of updating with a MySLP plan. Check out the Power and import options under MYSLP SAAS
Version 4.7.9 of the Store Locator Plus application includes changes to the admin interface user experience. Premier members who have current subscriptions for WordPress or are Enterprise level subscribers for MySLP have a new module that adds URL control functionality.
“Experience” Tab has been renamed “Settings”
Formerly the tab was referenced as “Experience ” (back end) where you had options to change how the search,map,and results interfaced. These options are now under the Settings tab, the functionality of the tab remains the same. The change was made so the nomenclature is now in line with the application interface standards.
The application separates functionality into different application modules. This will ensure that extra overhead is not incurred for features not being deployed in your environment. The interface for turning modules on and off is found under the General | Server tab in the Web App Settings section.
The WordPress plugin includes a module for building SEO friendly web pages based on location data. The option is a checkbox to enable the Pages module . This can be found under the General | Server | Web App Settings section.
Enterprise / Premier Users
Enabling the Territory Bounds module has been moved from the General | Data tab to the General | Server | Web App Settings section.
A new URL Control module has been added to the application. Enabling this module will turn on the interface to allow additional data to be presented in a web page URL to impact how the locator behaves.
URL Control : Allow Location In URL
The first URL Control option is to pass a location ID in via a URL. Adding ?location=<id> to the end of a web page address that hosts the locator will cause the page to load with the specified location being highlighted as if the map marker was clicked. The default behavior is to show the info bubble for that location.
A. For an email support order:
- If you pay and order support on Monday morning before 9 A.M EST , someone in customer support will answer you on, or before Wednesday no later than Thursday of the same week. If you want to speed things up, you may follow up with an email to support letting them know you have submitted an order for support and provide your Plugin environmnet information and a brief explanation of your issue.
- If you order and Pay for support on a Friday, realize that we are on the east coast. If the support request comes in at 4 PM EST (which is 1PM Pacific time), do not count that Fri,Sat/Sun. The clock would start ticking Monday for a 3 Biz day email query and an acknowledgement of your paid support or a reply , if you have already provided the info concerning your issue, a reply would be forthcoming on or before Wed the following week.
Continue reading “Q. I paid for email support what happens next?”
A. If you need to download an earlier version of the WordPress StoreLocator Plus developer plugin, go to the WP developers plugin directory. Select the version you need , download.
You should always back up your site before updating to avoid issues that can occur , especially if you have not been updating your site on a regular basis. We recommend JetPack.
You may also want to check out this article:
Downgrading Store Locator Plus
A. The latest update to the base plugin normally appears in your WordPress site Plugin menu for auto update. The latest version of the core SLP plugin is always available to download for free from the WordPress Store Locator Plus plugin directory. You will also find the system requirements, changelog, description of the product, and other links in the WordPress Store Locator Plus directory. To check your version against what is currently available please see the site home page under Support/Versions
The most common issue is that there were updates in Store Locator Plus, WordPress, a non-Store Locator Plus plugin, or your theme that may be interacting with and breaking Store Locator Plus.
Update Your Store Locator Plus Add Ons
The first step should always be to check the Store Locator Plus versions page and make sure you are running the latest version of your Store Locator Plus plugins. There is often a free upgrade to a newer version of a Store Locator Plus add on that works with the current release of the base plugin.
Continue reading “Q: I am receiving error messages and something isn’t working the way it used to, what is wrong?”
A: The latest version of Store Locator Plus may have disabled your Legacy add-ons to ensure your site does not crash due to coding changes, bug fixes and updates to WP including security fixes. This is not a free auto update , you need to log into your account: Go to “MY Account” on Store Locator Plus.com and purchase the replacement for the Legacy add-ons . If you decide to roll back SLP to an earlier version. (not suggested, always be sure to have a back-up of your site. You may find back-up info in Vault Press or Jet Pack. If you do decide to downgrade SLP to an earlier version we cannot provide support and cannot make any guarantees on whether or not it will work correctly.
For compatibility and replacement info see Legacy replacements