Q. I paid for email support what happens next?

A.   For an  email support order:

  • If you pay and order support on Monday morning before 9 A.M EST , someone in customer support will answer you on, or before Wednesday no later than Thursday of the same week.  If you want to speed things up,  you may follow up with  an email to support letting them know you have submitted an order for support and provide your Plugin environmnet information and a brief explanation of your issue.
  • If you order and Pay for support on a Friday, realize that we are on the east coast.   If the support request comes in at 4 PM EST (which is 1PM Pacific time), do not count that Fri,Sat/Sun. The clock would start ticking Monday for a 3 Biz day email query and an acknowledgement of your paid support or a reply , if you have already provided the info concerning your issue, a reply would be forthcoming on or before Wed the following week.

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Q. Where can I find an earlier version of the Core SLP plugin?

A. If you need to download an earlier version of the  WordPress StoreLocator Plus developer plugin, go to the WP developers plugin directory.  Select the version you need , download.

You should always back up your site before updating to avoid issues that can occur , especially if you have not been updating your site on a regular basis.  We recommend JetPack.

 

You may also want to check out this article:

Downgrading Store Locator Plus

 

Q. Where can I find the Store Locator Plus for WordPress versions and updates?

A. The latest update to the base plugin normally appears in your WordPress site Plugin menu for auto update.  The latest  version of the core SLP plugin  is always  available to download for free  from the WordPress Store Locator Plus plugin directory.  You will also find the system requirements,  changelog, description of the product, and other links in the WordPress Store Locator Plus directory.  To check your version against what is currently available  please see the site home page under Support/Versions

Q: I am receiving error messages and something isn’t working the way it used to, what is wrong?

The most common issue is that there were updates in Store Locator Plus, WordPress, a non-Store Locator Plus plugin, or your theme that may be interacting with and breaking Store Locator Plus.

Update Your Store Locator Plus Add Ons

The first step should always be to check the Store Locator Plus versions page and make sure you are running the latest version of your Store Locator Plus plugins.   There is often a free upgrade to a newer version of a Store Locator Plus add on that works with the current release of the base plugin.
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