Q. Why am I seeing a message that I do not have sufficient permissions when I am trying to manage my locations?

You Do Not Have Sufficient Permissions

If you are getting the message “you do not have sufficient permissions to access this page” when trying to access the “Manage Locations” or “Map Settings” page, but “Add Locations ” is working it is because another plugin is interfering with the submenu management module in WordPress. You will likely find that any plugin that has a separate sidebar menu with multiple entries underneath will only work on the first entry. There is little we can do to remedy the situation without risking breaking other plugins. We suggest deactivating other plugins, one-at-a-time, until you find the plugin causing problems then ask them to rewrite their menu and submenu process and admin panel filters to ensure the basic menu system remains intact.

Gray map or blank map and/or search does not work

JavaScript Problems

Many times we hear that an update to SLP broke “everything” Upon asking  for clarification  we find out that they also updated WP and/or  other plugins or that they didn’t update other plugins to work with the current version of WP.  WordPress explains how to  use your browser to diagnose javasciprt error

Issues with the JavaScript part of the plugin usually manifest themselves by showing the search form but either a blank map, a map that is all gray, or a map that appears but search does not work. To identify what is causing your issue use the Firebug add-on with Firefox or any Browser developer tools (see above how to diagnose with browser).

The WordPress Store Locator Plus map rendering is managed by the slp.js JavaScript file.  It sets up the communication with the built-in WordPress AJAX handler, admin-ajax.   Your server must be setup to allow the built-in WordPress AJAX handler to execute.  Additionally, ANY PLUGIN or THEME that is breaking javascript will break SLP functionality. This is rarely an issue with the SLP plugin.

Common errors or issues:

The PHP JavaScript connector did not load

We have come across this error on several installations. The short answer to this problem is that something in the WordPress installation prevented the Store Locator Plus JavaScript component from loading. This means that the map system cannot communicate with Google. This prevents the map from appearing and search results from working properly on your locations page.

Here are some issues we’ve come across that cause this to happen:

    • PHP version is < 5.3, this generates an error message that you will not see in the browser. Any error message will prevent the JavaScript PHP file from loading. SLP will not work with versions lower then PHP 5.3.
    • PHP Error Reporting Enabled, if PHP error reporting is enabled and ANY PLUGIN has bugs, uses deprecated WordPress functions, or uses deprecated PHP functions they will generate an error message. This error message can be hidden in the browser if the error happens in something that is creating page header information. This will also break the page loading process and prevent the JavaScript PHP from loading.
    • Plugin Errors, any plugin that does not load properly and does ANYTHING with page header output will break and thus cause a domino effect prevent the Store Locator Plus PHP JavaScript component from loading.

In many cases the cause of the maps not loading is because our PHP JavaScript file could not load. We can often detect this and pop-up the “PHP JavaScript connector did not load” warning. However we cannot catch all errors. Why good Javascript is critical.

One of the best tools for searching for errors in the HTML page headers is to use Firefox with the Firebug plugin or any browser developer tool. Turn on the console and check the responses tab under console for any errors. We have resolved many client installation and map problems with this plugin. More often than not we are finding errors in other plugins, themes, or server/site  configuration settings.

The PHP JavaScript page header is a critical part of a working Store Locator Plus installation. Since it loads very late in the page creation process it is susceptible to failures from almost anything else you may be loading on the page or your WordPress site. The the map is not loading and you are receiving this message get some page debugging/tracking tools like Firebug and isolate any plugins that are generating coding/output errors.

Update your WordPress environment and  review  the WordPress changes.

Review the suggested new and improved requirements as of 4.9. 

  • Update PhP to 7 or higher
  • Update MySQL to 5.6 or higher
  • Site move to HTTPS 

2017 is going to be the year that you’re going to see features in WordPress which require hosts to have HTTPS available. Just as JavaScript is a  necessity for smoother user experiences and  updated PHP versions are critical for performance, SSL just makes sense as the next hurdle our users are going to face.  Google also weighs SSL as a search engine ranking factor and have begun flagging unencrypted sites in Chrome.

Q. I paid for email support what happens next?

A.   For an  email support order:

      • If you pay and order support on Monday morning before 9 A.M EST , someone in customer support will answer you on, or before Wednesday no later than Thursday of the same week.  If you want to speed things up,  you may follow up with  an email to support letting them know you have submitted an order for support and provide your Plugin environmnet information and a brief explanation of your issue.
      • If you order and Pay for support on a Friday, realize that we are on the east coast.   If the support request comes in at 4 PM EST (which is 1PM Pacific time), do not count that Fri,Sat/Sun. The clock would start ticking Monday for a 3 Biz day email query and an acknowledgement of your paid support or a reply , if you have already provided the info concerning your issue, a reply would be forthcoming on or before Wed the following week.

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      Debugging With Debug Log

      With WordPress it is very easy to debug the activation process of a plugin and get a detailed log file of exactly what is going on.

      Often there are hidden warnings or errors. Sometimes they are generated by the plugin. Many times they are generated by OTHER plugins or your custom WordPress theme. The first stage of debugging is to turn on the built-in WordPress debugging messages and debug log.
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      Troubleshooting Large scale Exports/Imports

      Issue: Exports are Incomplete

      Multiple large-scale exports (export function is available with Power Add-on ) have been tested on the Store Locator Plus dev site. On a relatively small server, a virtual machine with 2GB RAM running CentOS 6, we  have been able to export 10,000 locations within 15 minutes with no issues. Special characters and extended data have also exported without issue.

      If you are experiencing  issues there are several things to check that can cause problems during an export:

      Web Server Process Limits

      Apache, and nginx as far as I are aware, have per-process limits. This is built into the web server to prevent “runaway” processes that eat up all of the CPU and memory on the server over time. On shared servers this limit is very low and typically allows 30 seconds to 2 minutes of processing time. Large data sets can use up to 5 minutes or more of processing time. Make sure your server has a high enough limit to allow the entire data export to complete execution.
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      Geocoding Errors

      Google will return various error codes depending on the data format or request timing. The following table of errors and their meanings will help you determine what is going on when Google tries to lookup up your location coordinates. The most common issue is reaching your quota limits or missing your Google API Key.
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