Geocoding Errors

Google will return various error codes depending on the data format or request timing. The following table of errors and their meanings will help you determine what is going on when Google tries to lookup up your location coordinates. The most common issue is reaching your quota limits or missing your Google API Key.
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Q: I purchased version 3 of a SLP add on want to update to the newest version. How do I go about that?

Q: I purchased ProPack with SLP version 3 and now I want to update to the newest version of ProPack.  Why can’t I access my old version of ProPack and why won’t you give it to me for free?

A. Refer to the Troubleshooting section about versions and Upgrades. Store Locator Plus revamped and upgraded to Version 4 over 2 years ago.
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Q: I am receiving error messages and something isn’t working the way it used to, what is wrong?

The most common issue is that there were updates in Store Locator Plus, WordPress, a non-Store Locator Plus plugin, or your theme that may be interacting with and breaking Store Locator Plus.

Update Your Store Locator Plus Add Ons

The first step should always be to check the Store Locator Plus versions page and make sure you are running the latest version of your Store Locator Plus plugins.   There is often a free upgrade to a newer version of a Store Locator Plus add on that works with the current release of the base plugin.
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Q: Some of the Map Markers are not where I know they should be how do I fix this?

When a location is added into your SLP data set, you will see a message “Store Locator Plus wants you to know:”  and the output of the Latitude and Longitude where Google thinks the location is.

For Example, I added Sydney Opera House and no street address, just name, the city and the country Australia:

“Google thinks Sydney Australia is at lat: -33.8674869 long 151.2069902”
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Q: How Does Store Locator Plus Handle Large Location List Imports?

Some clients have datasets of 200,000 locations, none of which include latitude/longitude coordinates, only U.S. street addresses. Often customers want to know import limitations to including Google’s limit of 2,500 daily requests.

In order to perform bulk location imports with a CSV file you will need to the Power add-on installed.  The following constraints can keep the locations from loading or cause slower processing.

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Q: My Map Is Not Showing Up. What did I do wrong?

You activated the Store Locator Plus base plug-in and followed all the instructions but when you visit your locator page nothing is there.

Here are some common reasons why the map will not appear:

Did you obtain a Google MAP API key?

As of June 22, 2016 Goggle requires all new domains, sites to obtain a key. There are many options based on how often your locations are queried. There are instructions in the SLP documentation site , in the SLP User Interface under INFO.
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Results not showing all locations

Q: I have 6 locations filled in on the back end, but only 5 show up on the front end. What am I missing?

A: Establishing various parameters in the settings under the Experience/Search and under the Experience/ Results tab in your SLP User interface will effect how your results are displayed. Setting the Results radius to a large enough number to include all locations is paramount to achieve best results.

Getting Started , Results Settings and Search settings are also explained in the Documentation. You can search by keyword or click on the menu sidebar.

Q: Can a store or location have more than one category assigned to it?

Can the stores be categorized by more than one taxonomy? Not multiple tags in a single taxonomy, but multiple tags from multiple taxonomies?

A: Stores only have one categorization class – the store page taxonomy.
However, WordPress Taxonomies are hierarchical. Therefore, you are able to assign all the attributes you need to your locations and use the parents of the branches to drive the user experience. The Power add-on has several UX components such as “drill down” menus that allow users to select a specific category by selecting a parent first then a child.

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