Store Locator Plus Location Imports troubleshooting

Updated:  import limitations.  As of June 11, 2018 those geocoding limits will change. You will have a pay as you go billing requirement. You  will need to reconsider how to import, how often to import , and whether to break the list into smaller chunks , or skip geocoding, or switch to the MYSLP SaaS managed service and choose the Professional or  Enterprise level plan (some restrictions apply) .

In order to perform bulk location imports with a CSV file for the WPSLP plugin you will need the Power add-on installed.  WPSLP Power add-on does not alleviate the need for you to obtain your own API key.  MySLP users  do not need to obtain their own API keys but will need the Professional level plan or higher to import and may have limitations according to the plans.

Import process using WordPress Store Locator Plus Power add-on

WPSLP 4.9.x  or above Power add-on  uses the built-in file up-loader provided by WordPress Core instead of a custom file import script. If you were able to import and now do not see that process working,  look in the Media Library in WordPress.  Make sure your install has not disabled the default WordPress media up-loader.

NOTE: As of July 2018,  if you are using the WPSLP “do it yourself” plugin with Power add-on and you have not included the latitude and longitude and require geocoding , make sure you have a Google API account and have checked off the Maps and Geocoding APIs in your library.

What to look for when importing

Do you see the CSV file you just imported? If not then your site has disabled the WordPress media uploader.

If your file IS in the media library but never gets past  the offset “0” setting check to make sure your server  has not disabled the WordPress Cron .

WP CRON can be found under Forms WP environment

Check to see if your server is preventing the wp-cron.php from being triggered.

Check your import file in the media library by clicking on it.  It should show what the file size is and the current offset. The offset is where the background process is shown while importing the file.  If it is shown as “zero” then your WordPress Uploads directory for the media library has been set to non-standard restricted access meaning the background location import process is not allowed to open the file after it was uploaded.

Click on the file to see the file size and meta data

Power (WPSLP) / Professional (MySLP) Overview

The Power add on for WordPress Store Locator Plus and the Power level for MySLP product line is within the Professional plan share similar features and functionality.  Whereas they are similar, they are not interchangeable.  For instance, you cannot use the MySLP Power or Professional  level service plan to export your WordPress location data and vice versa.  There is a feature for MySLP subscribers that will allow some basic location loading from your SLP or other WP locator base plug-in. See News feed here for more info. Additionally, MySLP does not have SEO Pages or Directory Builder capability as yet.

Note: Where the WP symbol appears below, those features are built into the WordPress SLP Power add-on only.

Categorization

Assign categories to your locations that allow users to pick a category and show only those locations.  Great for showing service versus retail centers or locations that carry specific products.