(This page has been updated to reflect the changes in Google Cloud Platform API changes)
Most likely reasons;
You moved your site or changed the domain name and did not change your Google Map API key or , as of JUNE 2018 Google API changes, did NOT ADD BILLING TO YOUR API KEY . See Getting Started
If you have the Power add-on and are using the import function , your csv file is incorrect, or your header rows are not accurate, or they have wrong field names, the columns may be misaligned and the data field for an address could not import and/or does not geocode. Check your import message log.
Google does not recognize an address. See FAQ post
The location limit feature is available exclusively to our Store Locator Plus Premier/Enterprise customers.
When the URL Control module is active you can enable location ID passing by turning on “Location Limit” under the General / User Interface tab.
When this is enabled you can pass in a limit for the number of locations to be returned when the map initially loads and when a search is performed by adding ?limit=<id> to the end of the page address where your locator map is deployed with the [slplus] shortcode.
Example: Client has 250 results to return by default but when the site via a URL link loaded they only wanted 5 to come back.
Location Limit functionality supersedes the initial default limit.
We often have questions posted from users asking why something is or is not working. The information needed to be able to assist them properly and efficiently is shown under the SLP/INFO tab. It is called the Plugin environment.
Plugin environment example
What is meant by the Plugin Environment.
The plugin environment shows the versions of Store Locator Plus, and any active SLP add-ons you have installed, as well as the WordPress version, php version, MYSQL , the domain name and other useful data specific to the WPSLP environment.
This information is required when posting in forums. You can also find the latest release versions under your account Downloads List, and/or review the Versions under the Support tab on the WordPress Store Locator Plus home site to see if you have the most recent version of Store Locator Plus and the various add-on packs.
Note: IMPORT requires Power add-on for the stand alone WPSLP plugin or if you are using MYSLP SaaS, the Professional level or higher plan.
When creating a CSV import file make sure the zip / postal code column is properly formatted as text so you do not lose leading zeros.
The column header for postal/zip codes is zip or sl_zip.
In the United States many northeastern postal codes start with zero. Many sheets, Microsoft Excel in particular, LOVE to leave off the leading zero if you enter a zip code as 03907 and save as CSV.
Invalid Postal Codes
In Excel, and many other apps, you can force a field where you are typing in numbers to be text by starting your entry with an apostrophe (‘). Type ‘03907 when entering the data NOT 03907.
A good test to see if this is happening to you, open your CSV file in Google Sheets and see what it looks like. Does it look like the sheet above missing a zero and right aligned?
Another indicator that this column is set to a numeric type and not an text type is the data is on the RIGHT SIDE of the cell. Text is left-justified (like sl_state) and numbers are right-justified.
MySLP is a monthly subscription service that allows you to deploy a locator map on ANY platform including WordPress. It is a managed service where we handle the hosting of the locations, settings, and map software. We keep the software updated so you don’t have to worry about it.
These instructions DO NOT APPLY to the stand alone, self managed WordPress plugin(s).
For our buy-it-and-own-it solution you will want to look at the WPSLP plugins instead of this page.
You’ve already added your locations and generated your embed code per the instructions in our Getting Started post. Now you are ready to deploy on your WordPress site.
Here we are going to deploy the script in a new page on our site.
My Store Locator Plus can be deployed on any website technology that can publish basic HTML pages. The functionality of the service depends more on the browser technology used by your site visitors than your web stack.
The most basic deployment is a local HTML file that is opened by your web browser. Your desktop or laptop and even some mobile devices will allow you to create a basic HTML file on your device. You can then open this file using that device’s web browser.
When a user is typing in an address on the address search box on the locator they will be shown a list of suggestions based on what address Google thinks they are asking for. It requires 3 characters or more to be entered before it shows a suggestion.