Pro Pack Legacy Add-on not compatible with SLP version 4.8

But I Paid For Those Pro Pack Features!

…. and you can keep them.  The solution is simple, keep the base SLP plugin and any add-on packs the way they are.  Do not upgrade!   Remember, upgrades are optional.  We do not auto-update the way WordPress has in the past.  When you purchased the Pro Pack from Charleston Software Associates you purchased a product that does A,B, and C for $X.    Those features do not go away if you do not install the optional update to SLP version 4.8.

“But I want the latest coolest things for free and a lifetime guarantee.  That is how the world, and especially technology  works, right”?   Ummm, no.   If there is a bug or a security patch needed  those will be made as part of the regular updater service.  Compatibility issues with other plug-ins, or with newer versions of the base plug-in,  or your theme are not.

“But my customer will upgrade the plugins, regardless, I just know it!”.   Wait, you have customers “updating” their own plugins but don’t know enough about plugins or how WordPress works  that they had to hire you in the first place?  Yikes!   That means they don’t read warnings, news  posts, release specifications, change logs, or  upgrade notes BEFORE hitting the update now button.     That is a very, very bad practice.   In fact upgrading just for the sake of upgrading to have the shiniest new thing is not really a great idea on a production server.  In fact it is a very bad idea!  Production servers are meant to be stable.  Constant re-installation of new software makes it inherently unstable.   Tell them to stop upgrading live production servers just for fun.   Read & learn BEFORE upgrading.  Use a back-up service. Use Vault Press or Jet Pack. Hire a site administrator with experience to do these things for you.

Or, you may want to consider  MYSLP SAAS

 

Q. How do I remove or delete multiple tags that are associated with the locations?

A.  With the Power add-on you will find additional Bulk Actions under the Locations/Manage panel.  There is a  drop down menu under the Bulk actions tab that can be utilized to remove many, some or all tags associated with the location data.  Check off which locations you want to remove the tags from, or you may check off all and select the filter to “Apply to all”

Bulk Action with Power allows you to remove tags

Search and results not loading

AJAX Blocked

It is common for web hosts and system administrators to disable the built-in WordPress AJAX processing.   Store Locator Plus requires AJAX to be enabled.   This typically manifests itself with the AJAX call to the admin-ajax.php script not executing.

You can test this by directly surfing to the admin-ajax script on your server with a URL similar to this:

/wp-admin/admin-ajax.php?action=csl_ajax_onload&addressInput=&ignore_radius=1

This should return a JSON response showing curly braces that start with {“success”:true,…

If it comes back with nothing, or a warning/error about being blocked, your AJAX security is not set properly.  Check you web server log files and talk to your system admin for assistance on configuring access to WordPress AJAX scripts.

Downgrading Store Locator Plus

As we continue to phase out the legacy add ons you may find that one of the add ons you purchased no longer works with the latest version of the free Store Locator Plus plugin for WordPress.  You have a few options when this happens.

Option 1 : Upgrade Your SLP WordPress Add On

The features that were part of the following Legacy add-ons , Enhanced Map, Enhanced Search, Enhanced Results, and the Widget Pack,   are now part of the Experience add on along with dozens of new features that have been added over the past 2 years.

Features and  functionality found in the Legacy add-ons , Pro Pack, Tagalong, Pages, Contact Extender and Directory Builder,  are included in the  Power add on with the exception of the CSS layout box which is now part of the Experience add-on.

Combining multiple add ons into a single larger add on allowed us to make the code more efficient and use less overhead on your site.  They are  faster, use less memory (important for high traffic sites), and work with the latest features of Store Locator Plus 4.7+ and WordPress 4.5 and above.

Option 2 : Downgrade Store Locator Plus

If you upgraded moments ago and have not published new blog posts, received WooCommerce orders, or had other activity you want to retain since upgrading the base plugin you should be able to restore your latest site backup.  You are backing up your site with a solution like VaultPress, aren’t you?    If so a few clicks will put your Store Locator Plus plugin back to the version you were running earlier today.

No backup or too risky to restore?  You can download and re-install the older version of Store Locator Plus.  You can get the older versions of the install zip files from the WordPress directory.

https://wordpress.org/plugins/store-locator-le/developers/

Select the latest version that did not disable your legacy add on.  It will download a zip file.

Login to your WordPress admin panel.

Deactivate Store Locator Plus and delete it (your locations and most* settings will be retained).

Add a new plugin, select “upload” and select the SLP zip file you just downloaded.

*Most settings will be retained.   Sometimes we migrate settings between versions to speed up the options processor.  When we add a new feature or fix a bug we may find that we need to rename a setting.    If something is not exactly the same check your settings first.  99% of your settings will not change.  We also try not to change settings between upgrades but sometimes it is inevitable.    Also – this is ANOTHER great reason to be using a backup service.    Point-in-time restores will not only restore the plugin code but all the settings in the options table!

Option 3 : Migrate to My Store Locator Plus

MySLP is our SaaS service that works with any web or mobile app including WordPress and brings most of the features you find in the base plugin plus some extras with it.   The Professional level includes all of the Experience and Power add on features.  The Enterprise level includes all of that plus the Premier features.

We take care of backing up the data, fully testing the software between releases, and are adding custom MySLP features on a regular basis.     We manage the location server, geocoding limits, and all the other overhead of the locator.  You just enter locations , turn the “dials” to set the look and feel of the locator, and paste a short snippet of JavaScript code on any page or post where you want your locator to appear.

 

Q. I paid for email support what happens next?

A.   For an  email support order:

  • If you pay and order support on Monday morning before 9 A.M EST , someone in customer support will answer you on, or before Wednesday no later than Thursday of the same week.  If you want to speed things up,  you may follow up with  an email to support letting them know you have submitted an order for support and provide your Plugin environmnet information and a brief explanation of your issue.
  • If you order and Pay for support on a Friday, realize that we are on the east coast.   If the support request comes in at 4 PM EST (which is 1PM Pacific time), do not count that Fri,Sat/Sun. The clock would start ticking Monday for a 3 Biz day email query and an acknowledgement of your paid support or a reply , if you have already provided the info concerning your issue, a reply would be forthcoming on or before Wed the following week.

Continue reading “Q. I paid for email support what happens next?”

Info Tab – Plugin Environment

INFO TAB

You will find useful links to our documentation site as well as news and posts about releases, technical information and an overview of the plugin.

How to Use Guide and Getting started links

 

 

 

 

 

 

 

Plug-in environment

What is meant by the  Plugin Environment.

The plugin environment shows the versions of Store Locator Plus, and any active SLP add-ons you have installed, as well as the WordPress version, php version, MYSQL , the domain name and other useful data

This information is required when posting in forums. You can find the release versions under your account Downloads List, and/or review the Release details to see if you have the most recent version of Store Locator Plus and the various add-on packs.