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AJAX Blocked

It is common for web hosts and system administrators to disable the built-in WordPress AJAX processing.   Store Locator Plus requires AJAX to be enabled.   This typically manifests itself with the AJAX call to the admin-ajax.php script not executing.

You can test this by directly surfing to the admin-ajax script on your server with a URL similar to this:

/wp-admin/admin-ajax.php?action=csl_ajax_onload&addressInput=&ignore_radius=1

This should return a JSON response showing curly braces that start with {“success”:true,…

If it comes back with nothing, or a warning/error about being blocked, your AJAX security is not set properly.  Check you web server log files and talk to your system admin for assistance on configuring access to WordPress AJAX scripts.

Downgrading Store Locator Plus

As we continue to phase out the legacy add ons you may find that one of the add ons you purchased no longer works with the latest version of the free Store Locator Plus plugin for WordPress.  You have a few options when this happens.

Option 1 : Upgrade Your SLP WordPress Add On

The features that were part of the following Legacy add-ons , Enhanced Map, Enhanced Search, Enhanced Results, and the Widget Pack,   are now part of the Experience add on along with dozens of new features that have been added over the past 2 years.

Features and  functionality found in the Legacy add-ons , Pro Pack, Tagalong, Pages, Contact Extender and Directory Builder,  are included in the  Power add on with the exception of the CSS layout box which is now part of the Experience add-on.

Combining multiple add ons into a single larger add on allowed us to make the code more efficient and use less overhead on your site.  They are  faster, use less memory (important for high traffic sites), and work with the latest features of Store Locator Plus 4.7+ and WordPress 4.5 and above.

Option 2 : Downgrade Store Locator Plus

If you upgraded moments ago and have not published new blog posts, received WooCommerce orders, or had other activity you want to retain since upgrading the base plugin you should be able to restore your latest site backup.  You are backing up your site with a solution like VaultPress, aren’t you?    If so a few clicks will put your Store Locator Plus plugin back to the version you were running earlier today.

No backup or too risky to restore?  You can download and re-install the older version of Store Locator Plus.

NOTE:

We absolutely do NOT recommend rolling back any plugins or themes on a live site. Test the rollback locally first, have backups, test on a staging or dev site first and  use WordPress  best practice tools available to you. Research first!

You can get the older versions of the install zip files from the WordPress directory.

https://wordpress.org/plugins/store-locator-le/developers/

Select the latest version that did not disable your legacy add on.  It will download a zip file.

Login to your WordPress admin panel.

Deactivate Store Locator Plus and delete it (your locations and most* settings will be retained).

Add a new plugin, select “upload” and select the SLP zip file you just downloaded.

*Most settings will be retained.   Sometimes we migrate settings between versions to speed up the options processor.  When we add a new feature or fix a bug we may find that we need to rename a setting.    If something is not exactly the same check your settings first.  99% of your settings will not change.  We also try not to change settings between upgrades but sometimes it is inevitable.    Also – this is ANOTHER great reason to be using a backup service.    Point-in-time restores will not only restore the plugin code but all the settings in the options table!

Option 3 : Migrate to My Store Locator Plus

MySLP is our SaaS service that works with any web or mobile app including WordPress and brings most of the features you find in the base plugin plus some extras with it.   The Professional level includes all of the Experience and Power add on features.  The Enterprise level includes all of that plus the Premier features.

We take care of backing up the data, fully testing the software between releases, and are adding custom MySLP features on a regular basis.     We manage the location server, geocoding limits, and all the other overhead of the locator.  You just enter locations , turn the “dials” to set the look and feel of the locator, and paste a short snippet of JavaScript code on any page or post where you want your locator to appear.

 

Q. I paid for email support what happens next?

A.   For an  email support order:

  • If you pay and order support on Monday morning before 9 A.M EST , someone in customer support will answer you on, or before Wednesday no later than Thursday of the same week.  If you want to speed things up,  you may follow up with  an email to support letting them know you have submitted an order for support and provide your Plugin environmnet information and a brief explanation of your issue.
  • If you order and Pay for support on a Friday, realize that we are on the east coast.   If the support request comes in at 4 PM EST (which is 1PM Pacific time), do not count that Fri,Sat/Sun. The clock would start ticking Monday for a 3 Biz day email query and an acknowledgement of your paid support or a reply , if you have already provided the info concerning your issue, a reply would be forthcoming on or before Wed the following week.

Q. Where can I find the Store Locator Plus for WordPress versions and updates?

A. For the WordPress SLP stand alone do it yourself plug-in , the latest update to the Word Press base plugin normally appears in your WordPress site Plugin menu for auto update.  The latest  version of the core SLP plugin  is always  available to download for free  from the WordPress Store Locator Plus plugin directory.  You will also find the system requirements,  changelog, description of the product, and other links in the WordPress Store Locator Plus directory.  To check your version against what is currently available  please see the site home page under Support/Versions

If you purchased an add-on and it does not have an update now ink you may need to log into your WPSLP account and download it manually.

(MySLP SaaS subscribers do not need to worry about having the latest versions, we do that for you)

Q. What is the difference between a shortcode and locator layout settings?

A.    A shortcode is a WordPress-specific code that lets you do nifty things with very little effort.  Shortcodes can embed files or create objects that would normally require lots of complicated, ugly code in just one line.   In other words, a Shortcode = shortcut.

What To Buy: Filter By Brand

Question

We need to filter our locations by brand.  Does your plugin or an extension to your plugin have this feature?

Assigning Brands To Locations

Power add-on for WPSLP (DIY)  or the Professional level plan (or higher) for MySLP is the right choice for doing that.  Either  allows for simple categories or  parent/child relationships between categories. Locations can be assigned to one or more categories. Your users can then search for locations based on those categories.

For more complex hierarchical functionality , button barshorizontal check-boxes for categories and more customized approaches you might want to check out our WPSLP Premier subscription or the MySLP Enterprise level subscription

Add a category for each brand you offer and your users will be able to filter locations showing only those that offer specific brands.

Most Common “What Should I Buy” Questions

Some of the most common features requested are included with:

MySLP to WPSLP Comparison

Advanced is comparable to the basic Store Locator Plus plugin.

Professional is the Power level (excluding SEO Pages) plus the Experience add on.

Enterprise is the Professional level plan plus the Premier subscription features, functionality  and  support services.

Read below for answers to these questions and check out our other “What To Buy” articles.

What To Buy : Rank Hide Import 10K Locations With Products Offered

Question: I would like to use your plugin to add location searching to my site. I would like to be able to rank and even possibly remove locations from the search results.  Also, each location offers different products of mine. So, if a user selects a product and a zip code I would like to show them locations that offer the product they are looking for ranked in order of my ranking system. I have many locations (10k +). Can you please let me know what add-ons I will need to accomplish my goals? I definitely need to be able to upload CSV.

Settings vs. Experience in the User Interface

If you see the word Experience in the SLP back end you are not using the latest version of SLP. As of version 4.7.9 the menu tab formerly named “Experience” is now named Settings in Store Locator Plus . This change was made because of the confusion people had with the name in the menu and the Experience add-on.  The settings under this tab determine how the front end, that part of the plugin your site visitors interact with, looks and behaves. The settings under this  tab change how the plugin appears to the site visitor and what functionality is available to the site visitor. Some of the attributes set here can be overridden via shortcode attributes with the Experience Add-on.

Store Locator Plus Base free plugin under the OLDExperience tab
Store Locator Plus Base free plugin under the OLD Experience tab
SETTINGS Tab under version 4.7.9

Troubleshooting Large scale Exports/Imports

Issue: Exports/Imports Incomplete

Multiple large-scale exports (export function is available with Power Add-on ) have been tested on the Store Locator Plus dev sites. On a relatively small server, a virtual machine with 2GB RAM running CentOS 6, we  have been able to export 10,000 locations within 15 minutes with no issues. Special characters and extended data have also exported without issue.

If you are experiencing  issues there are several things to check that can cause problems during an export:

Web Server Process Limits

Apache, and nginx  have per-process limits. This is built into the web server to prevent “runaway” processes that eat up all of the CPU and memory on the server over time. On shared servers this limit is very low and typically allows 30 seconds to 2 minutes of processing time. Large data sets can use up to 5 minutes or more of processing time. Make sure your server has a high enough limit to allow the entire data export to complete execution.