Q. Why am I seeing a message that I do not have sufficient permissions when I am trying to manage my locations?

You Do Not Have Sufficient Permissions

If you are getting the message “you do not have sufficient permissions to access this page” when trying to access the “Manage Locations” or “Map Settings” page, but “Add Locations ” is working it is because another plugin is interfering with the submenu management module in WordPress. You will likely find that any plugin that has a separate sidebar menu with multiple entries underneath will only work on the first entry. There is little we can do to remedy the situation without risking breaking other plugins. We suggest deactivating other plugins, one-at-a-time, until you find the plugin causing problems then ask them to rewrite their menu and submenu process and admin panel filters to ensure the basic menu system remains intact.

Gray map or blank map and/or search does not work

JavaScript Problems:

Note: Major Updates to WordPress versions (example 5.0 , 5.5 ,5.7) may effect themes behaviors and plug-ins and cause additional errors. We strongly advise updating on a staging site or dev or  test site first instead of allowing AUTO UPDATES)

Many times we hear that an update to SLP plug-in  broke “everything”.  Upon asking  for clarification  we find out that they also updated WP and/or  other plugins or did not update their themes.   WordPress explains how to  use your browser to diagnose javascript error

Issues with the JavaScript part of the plugin usually manifest themselves by showing the search form but either a blank map, a map that is all gray, or a map that appears but search does not wor properly. To identify what is causing your issue use the Firebug add-on with Firefox or any Browser developer tools (see above info in the link to WordPress on how to diagnose with browser).

The WordPress Store Locator Plus map rendering is managed by the slp.js JavaScript file.  It sets up the communication with the built-in WordPress AJAX handler, admin-ajax.   Your server must be setup to allow the built-in WordPress AJAX handler to execute.  Additionally, ANY PLUGIN or THEME that is breaking javascript will break SLP functionality. This is rarely an issue with the SLP plugin.

Common errors or issues:

The PHP JavaScript connector did not load

We have come across this error on several installations. The short answer to this problem is that something in the WordPress installation prevented the Store Locator Plus JavaScript component from loading. This means that the map system cannot communicate with Google. This prevents the map from appearing and search results from working properly on your locations page.

Here are some issues we’ve come across that cause this to happen:

    • PHP version is < 5.3, this generates an error message that you will not see in the browser. Any error message will prevent the JavaScript PHP file from loading. SLP will not work with versions lower then PHP 5.3.
    • PHP Error Reporting Enabled, if PHP error reporting is enabled and ANY PLUGIN has bugs, uses deprecated WordPress functions, or uses deprecated PHP functions they will generate an error message. This error message can be hidden in the browser if the error happens in something that is creating page header information. This will also break the page loading process and prevent the JavaScript PHP from loading.
    • Plugin Errors, any plugin that does not load properly and does ANYTHING with page header output will break and thus cause a domino effect prevent the Store Locator Plus PHP JavaScript component from loading.

In many cases the cause of the maps not loading is because our PHP JavaScript file could not load. We can often detect this and pop-up the “PHP JavaScript connector did not load” warning. However we cannot catch all errors. Why good Javascript is critical.

One of the best tools for searching for errors in the HTML page headers is to use Firefox with the Firebug plugin or any browser developer tool. Turn on the console and check the responses tab under console for any errors. We have resolved many client installation and map problems with this plugin. More often than not we are finding errors in other plugins, themes, or server/site  configuration settings.

The PHP JavaScript page header is a critical part of a working Store Locator Plus installation. Since it loads very late in the page creation process it is susceptible to failures from almost anything else you may be loading on the page or your WordPress site. The the map is not loading and you are receiving this message get some page debugging/tracking tools like Firebug and isolate any plugins that are generating coding/output errors.

IF YOU Update your WordPress environment , BE SURE TO  review  the WordPress VERSION changes  as they have changed.

Review the WordPress suggested requirements

  • Update PhP to 7 or higher
  • Update MySQL to 5.6 or higher
  • Site move to HTTPS 

2017 was  the year  WordPress was requiring   hosts to have HTTPS available. Just as JavaScript is a  necessity for smoother user experiences ,  updated PHP versions are critical for performance,  and SSL just makes sense as the next hurdle  users are going to face.   Note: Google also weighs SSL as a search engine ranking factor and have begun flagging unencrypted sites in Chrome.

Search and results not loading

AJAX Blocked

It is common for web hosts and system administrators to disable the built-in WordPress AJAX processing.   Store Locator Plus requires AJAX to be enabled.   This typically manifests itself with the AJAX call to the admin-ajax.php script not executing.

You can test this by directly surfing to the admin-ajax script on your server with a URL similar to this:

/wp-admin/admin-ajax.php?action=csl_ajax_onload&addressInput=&ignore_radius=1

This should return a JSON response showing curly braces that start with {“success”:true,…

If it comes back with nothing, or a warning/error about being blocked, your AJAX security is not set properly.  Check you web server log files and talk to your system admin for assistance on configuring access to WordPress AJAX scripts.

Q. I paid for email support what happens next?

A.   For an  email support order:

  • If you pay and order support on Monday morning before 9 A.M EST , someone in customer support will answer you on, or before Wednesday no later than Thursday of the same week.  If you want to speed things up,  you may follow up with  an email to support letting them know you have submitted an order for support and provide your Plugin environmnet information and a brief explanation of your issue.
  • If you order and Pay for support on a Friday, realize that we are on the east coast.   If the support request comes in at 4 PM EST (which is 1PM Pacific time), do not count that Fri,Sat/Sun. The clock would start ticking Monday for a 3 Biz day email query and an acknowledgement of your paid support or a reply , if you have already provided the info concerning your issue, a reply would be forthcoming on or before Wed the following week.

Q. What is the difference between a shortcode and locator layout settings?

A.    A shortcode is a WordPress-specific code that lets you do nifty things with very little effort.  Shortcodes can embed files or create objects that would normally require lots of complicated, ugly code in just one line.   In other words, a Shortcode = shortcut.

What To Buy: Filter By Brand

Question

We need to filter our locations by brand.  Does your plugin or an extension to your plugin have this feature?

Assigning Brands To Locations

Power add-on for WPSLP (DIY)  or the Professional level plan (or higher) for MySLP is the right choice for doing that.  Either  allows for simple categories or  parent/child relationships between categories. Locations can be assigned to one or more categories. Your users can then search for locations based on those categories.

For more complex hierarchical functionality , button barshorizontal check-boxes for categories and more customized approaches you might want to check out our WPSLP Premier subscription or the MySLP Enterprise level subscription

Add a category for each brand you offer and your users will be able to filter locations showing only those that offer specific brands.

What To Buy : Rank Hide Import 10K Locations With Products Offered

Question: I would like to use your plugin to add location searching to my site. I would like to be able to rank and even possibly remove locations from the search results.  Also, each location offers different products of mine. So, if a user selects a product and a zip code I would like to show them locations that offer the product they are looking for ranked in order of my ranking system. I have many locations (10k +). Can you please let me know what add-ons I will need to accomplish my goals? I definitely need to be able to upload CSV.

Settings vs. Experience in the User Interface

If you see the word Experience in the SLP back end you are not using the latest version of SLP. As of version 4.7.9 the menu tab formerly named “Experience” is now named Settings in Store Locator Plus . This change was made because of the confusion people had with the name in the menu and the Experience add-on.  The settings under this tab determine how the front end, that part of the plugin your site visitors interact with, looks and behaves. The settings under this  tab change how the plugin appears to the site visitor and what functionality is available to the site visitor. Some of the attributes set here can be overridden via shortcode attributes with the Experience Add-on.

Store Locator Plus Base free plugin under the OLDExperience tab
Store Locator Plus Base free plugin under the OLD Experience tab
SETTINGS Tab under version 4.7.9

Troubleshooting Large scale Exports/Imports

Issue: Exports/Imports Incomplete

Multiple large-scale exports (export function is available with Power Add-on ) have been tested on the Store Locator Plus dev sites. On a relatively small server, a virtual machine with 2GB RAM running CentOS 6, we  have been able to export 10,000 locations within 15 minutes with no issues. Special characters and extended data have also exported without issue.

If you are experiencing  issues there are several things to check that can cause problems during an export:

Web Server Process Limits

Apache, and nginx  have per-process limits. This is built into the web server to prevent “runaway” processes that eat up all of the CPU and memory on the server over time. On shared servers this limit is very low and typically allows 30 seconds to 2 minutes of processing time. Large data sets can use up to 5 minutes or more of processing time. Make sure your server has a high enough limit to allow the entire data export to complete execution.

Q. We are developing a new website and want to move the content can I add the plug-in data we already have, into the new website?

A. If you are moving something like a staging/test site to a new site and want to bring everything over intact , the Store Locator Plus author strongly recommends looking into the WordPress backup tool Vault Press, or better ,  Jet Pack.   One of the features included , besides real-time incremental backups of your site with restore points, is the ability to restore the site to an alternate site.