Q. I paid for email support what happens next?

A.   For an  email support order:

  • If you pay and order support on Monday morning before 9 A.M EST , someone in customer support will answer you on, or before Wednesday no later than Thursday of the same week.  If you want to speed things up,  you may follow up with  an email to support letting them know you have submitted an order for support and provide your Plugin environmnet information and a brief explanation of your issue.
  • If you order and Pay for support on a Friday, realize that we are on the east coast.   If the support request comes in at 4 PM EST (which is 1PM Pacific time), do not count that Fri,Sat/Sun. The clock would start ticking Monday for a 3 Biz day email query and an acknowledgement of your paid support or a reply , if you have already provided the info concerning your issue, a reply would be forthcoming on or before Wed the following week.

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Q. Where can I find an earlier version of the Core SLP plugin?

A. If you need to download an earlier version of the  WordPress StoreLocator Plus developer plugin, go to the WP developers plugin directory.  Select the version you need , download.

You should always back up your site before updating to avoid issues that can occur , especially if you have not been updating your site on a regular basis.  We recommend JetPack.

 

You may also want to check out this article:

Downgrading Store Locator Plus

 

Q. Where can I find the Store Locator Plus for WordPress versions and updates?

A. The latest update to the base plugin normally appears in your WordPress site Plugin menu for auto update.  The latest  version of the core SLP plugin  is always  available to download for free  from the WordPress Store Locator Plus plugin directory.  You will also find the system requirements,  changelog, description of the product, and other links in the WordPress Store Locator Plus directory.  To check your version against what is currently available  please see the site home page under Support/Versions

Q. What is the difference between a shortcode and locator layout settings?

A.    A shortcode is a WordPress-specific code that lets you do nifty things with very little effort.  Shortcodes can embed files or create objects that would normally require lots of complicated, ugly code in just one line.   In other words, a Shortcode = shortcut. Continue reading “Q. What is the difference between a shortcode and locator layout settings?”

What To Buy: Filter By Brand

Question

We need to filter our locations by brand.  Does your plugin or an extension to your plugin have this feature?

Assigning Brands To Locations

Power is the right choice for doing that. The Power add-on allows for simple categories or complex parent/child relationships between categories. Locations can be assigned to one or more categories. Your users can then search for locations based on those categories.

Add a category for each brand you offer and your users will be able to filter locations showing only those that offer specific brands.
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Most Common “What Should I Buy” Questions

The most common features requested:

MySLP to WPSLP Comparison

Advanced is the basic Store Locator Plus plugin.

Power is the equivalent of the base plugin plus the Power add on.

Professional is the Power level plus the Experience add on.

Enterprise is the Professional level plus the Premier add on and services.

Read below for answers to these questions and check out our other “What To Buy” articles.
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What To Buy : Rank Hide Import 10K Locations With Products Offered

Question: I would like to use your WordPress plugin to add location searching to my site. I would like to be able to rank and even possibly remove locations from the search results. Also, each location offers different products of mine. So, if a user selects a product and a zip code I would like to show them locations that offer the product they are looking for ranked in order of my ranking system. I have many locations (10k +). Can you please let me know what addons I will need to accomplish my goals? I definitely need to be able to upload CSVs.
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Q. What is meant by formerly named menu tab Experience in the User Interface (back end)

A. If you see the word Experience in the SLP back end you are not using the latest version of SLP. As of version 4.7.9 the menu tab formerly named “Experience” is now named Settings in Store Locator Plus . This change was made because of the confusion people had with the name in the menu and the Experience add-on.  The settings under this tab determine how the front end, that part of the plugin your site visitors interact with, looks and behaves. The settings under this  tab change how the plugin appears to the site visitor and what functionality is available to the site visitor. Some of the attributes set here can be overridden via shortcode attributes with the Experience Add-on.

Store Locator Plus Base free plugin under the OLDExperience tab
Store Locator Plus Base free plugin under the OLD Experience tab
SETTINGS Tab under version 4.7.9

Troubleshooting Large scale Exports/Imports

Issue: Exports are Incomplete

Multiple large-scale exports (export function is available with Power Add-on ) have been tested on the Store Locator Plus dev site. On a relatively small server, a virtual machine with 2GB RAM running CentOS 6, we  have been able to export 10,000 locations within 15 minutes with no issues. Special characters and extended data have also exported without issue.

If you are experiencing  issues there are several things to check that can cause problems during an export:

Web Server Process Limits

Apache, and nginx as far as I are aware, have per-process limits. This is built into the web server to prevent “runaway” processes that eat up all of the CPU and memory on the server over time. On shared servers this limit is very low and typically allows 30 seconds to 2 minutes of processing time. Large data sets can use up to 5 minutes or more of processing time. Make sure your server has a high enough limit to allow the entire data export to complete execution.
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Q. We are developing a new website and want to move the content can I add the plug-in data we already have, into the new website?

A. If you are moving something like a staging/test site to a new site and want to bring everything over intact , the Store Locator Plus author strongly recommends looking into the WordPress backup tool Vault Press, or better ,  Jet Pack.   One of the features included , besides real-time incremental backups of your site with restore points, is the ability to restore the site to an alternate site.
Continue reading “Q. We are developing a new website and want to move the content can I add the plug-in data we already have, into the new website?”