Here are some issues we’ve come across that cause this to happen:
One of the best tools for searching for errors in the HTML page headers is to use Firefox with the Firebug plugin. Turn on the console and check the responses tab for any errors. We have resolved many client installation and map problems with this plugin. More often than not we are finding errors in other plugins, themes, or server configuration settings on the servers. No, our plugin is not perfect and is not 100% bug free (we wish it were) but we are no longer finding bugs in our plugin as the primary culprit in broke installations.
The Experience Add On allows you to custom tailor the look and feel of the Store Locator Plus plugin on your site. To accomplish this the plugin uses a combination of HTML and special shortcodes. These are set via the Experience tab of the plugin and is broken into 3 main areas.
A check box under SLP/Experience/Results/Appearance titled “Use Dial Link for Phone” when checked makes the phone number in your locations results clickable to auto dial. This feature is available exclusively with the Experience Add-on (also with Premier)
With the Experience Add-on you have multiple search tool options to display on the front page when a site visitor lands on your locator page. Search by Name is a checkbox that is found under the Store Locator Plus “Experience/Search” menu on your admin ui.
A. The (User) Experience settings in Store Locator Plus determine how the front end, that part of the plugin your site visitors interact with, looks and behaves. The settings on the (User) Experience tab change how the plugin looks and acts across all of the locators you have on your site. Some of the attributes set here can be overridden via shortcode attributes with the Experience Add-on.
The following countries are currently supported in the Store Locator Plus plugin. These countries determine the default center starting point for location searches and determine which Google locations engine is used when searching for an address. This influences, but does not restrict, which results are returned. Regardless of what country you select as the default, any location in your location database can be returned by the search regardless of the country in which that location resides. This does not effect the zip codes necessarily. Some contries postal code system is unique and Goolge search engines may revert back to an international search engine as they are constantly updating.
A. Category ranking is a feature when you are using the Power Add-on and the category manager. The rank is used to sort the categories which will affect the map marker that is used when a location has been assigned more than one category. Following the page ranking paradigm set by WordPress, the rank field is a simple numeric weighting for the categories. This extended data attribute for categories makes it easy to re-arrange the “weight” of categories for map marker selection without mangling category slugs. The lower the number, the higher the precedence for the map marker.